Review Score FAQ
  • 05 Jun 2023
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Review Score FAQ

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Article summary

What is the new Review Score?

A Place for Mom's Review Score provides comprehensive consideration for the quantity of positive reviews as well as the average rating of a community's reviews, and only includes the most recent and relevant reviews.

The 10-point Review Score excludes reviews over 24 months old and reviews from individuals with limited community engagement (e.g., tour reviews).

Introduced on in June 2023, the Review Score provides improved insight into a community's / provider's recent performance vs a five-star average rating of reviews over all time.

How is my score calculated?

A Place for Mom's Review Score can range from 1 (the lowest) to 10 (the highest).

All reviews (excluding tour reviews) submitted in the last 24 months are included in the Review Score calculation.

If a community/provider has no reviews in the last 24 months it will have no Review Score vs a Review Score of zero.

5 points are available for review rating. Review rating is measured using the average 'overall experience' rating of the reviews. 

A review can have an 'overall experience' rating of 1 - 5, which equals 1 - 5 points.

5 points are available for the number of positive reviews. A positive review is defined as a review with an 'overall experience' rating of 4+ 

For Assisted Living Communities, Memory Care Facilities, Independent Living and Nursing Homes:
Fifteen-plus positive reviews are required for the full 5 points. 1st review = 3.0, 2nd= 0.5, 3rd=0.4, 4th=0.3, 5=0.2, and 6-7th=0.1, 8th-15th=0.05 each.

For Residential Care Homes, Senior Apartments and Home Care Providers:
Five-plus positive reviews are required for the full 5 points. 1st review = 3.5, 2nd= 0.5, 3rd=0.5, 4th=0.25, 5th = 0.25

Organization Review Scores

These are calculated using the average of all Reviews Scores of community's/provider's belonging to the organization

How recent are the reviews included in my score?

Reviews less than 24 months old will be counted toward your score. Only reviews written by residents or family & friends of residents will count.

Why are tour reviews not included in the score?

While tour reviews provide valuable insight into how well your staff conducts tours, they often do not provide insight into daily life in the community, like activities, care, and other post move-in areas that are important to families.

How can I increase my current score?

Invite more residents, families & friends of residents to submit reviews. You can see how to generate new reviews via email, social media, WhatsApp, and in your community via review postcards and printable QR codes in the Generate & Showcase section of the Reputation Portal.

How can I generate more reviews for my community?

Log into your Reputation Portal account and select the Generate & Showcase tab. There, you can easily invite  residents, families & friends of residents to review your community via social media, email, WhatsApp, or any other digital  medium through a link that can be copied and pasted. You can also print a QR code and order review postcards that can be physically displayed in your community, giving easy access to visiting family.

When is the best time to ask for a review?

We have found that the best reviews come from residents or family & friends of residents after move-in. Best practice is to invite families and residents to review your community at the 30 day, 6 month, and 1 year mark. This gives  them enough time to understand what life is like in your community and provide examples of why other residents and families & friends of residents should consider your community for their loved ones.

Where is my Review Score published?

Your Review Score will be published on on your organization’s provider page, destination  pages, SLA community search pages, and your community page. The higher your score, the higher you will rank for families as they search.

Who to contact if I need support or have questions?

Please reach out to for assistance.

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